99piso Privacy Policy

Last Updated: January 1, 2026

This Privacy Policy ("Policy") describes how 99piso ("99piso," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "Member") who access or use the 99piso online gaming platform available at 99piso.app ("Platform"). This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

By registering an account on the 99piso Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

1. Introduction and Scope

1.1 This Policy applies to all personal data collected by 99piso in connection with your use of the Platform, including data collected through the website at 99piso.app, any mobile-optimized version of the Platform, and any communications between you and 99piso via live chat, email, or other channels.

1.2 This Policy does not apply to third-party websites, services, or applications that may be linked to or from the Platform. 99piso is not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any third-party services you access.

1.3 This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 99piso.

2. Data Controller Information

2.1 For the purposes of the Data Privacy Act of 2012, 99piso acts as the personal information controller in respect of the personal data it collects from members and users of the Platform.

2.2 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at: [email protected]. Please include "Data Privacy" in the subject line of your message.

3. Personal Data We Collect

3.1 99piso collects the following categories of personal data from members and users of the Platform:

3.2 Sensitive Personal Information. In certain circumstances, 99piso may collect sensitive personal information as defined under the Data Privacy Act of 2012, including government-issued identification numbers. Such data is collected only where strictly necessary for identity verification and regulatory compliance purposes, and is subject to enhanced security measures.

4. How We Collect Your Data

4.1 99piso collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, and Philippine banks) in connection with transaction processing, and from identity verification service providers used for KYC compliance.

5. Purposes and Legal Basis for Processing

5.1 99piso processes your personal data for the following purposes and on the following legal bases:

• Contract performance: To create and manage your account, process deposits and withdrawals, provide gaming services, and administer bonuses and promotions.
• Legal obligation: To comply with Philippine anti-money laundering (AML) laws, know-your-customer (KYC) requirements, gaming regulations, and tax reporting obligations.
• Legitimate interests: To detect and prevent fraud, cheating, and money laundering; to monitor platform security; to improve our services; and to conduct responsible gaming monitoring.
• Consent: To send you marketing communications about 99piso promotions, new games, and special offers, where you have opted in to receive such communications.

5.2 Marketing Communications. If you have consented to receive marketing communications from 99piso, you may withdraw that consent at any time by contacting our support team via live chat or at [email protected]. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

6. Disclosure of Personal Data

6.1 99piso does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may disclose your personal data to the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to assist with identity verification and fraud prevention.
• IT and platform service providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, including the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and law enforcement authorities, where required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants engaged by 99piso in connection with legal proceedings or regulatory compliance.

6.2 All third parties to whom 99piso discloses personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was disclosed.

7. Cookies and Tracking Technologies

7.1 The 99piso Platform uses cookies and similar tracking technologies to enhance your user experience, maintain your session, and collect technical data for security and analytics purposes.

7.2 The following types of cookies are used on the Platform:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality, including your ability to log in and maintain a session.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalize your experience.
• Analytics cookies: Collect anonymized data about how members use the Platform, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity, including unauthorized login attempts.

7.3 You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform.

8. Data Retention

8.1 99piso retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory requirements. Specifically:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with AML and KYC regulatory requirements.
• Financial transaction data: Retained for a minimum of five (5) years following the date of the transaction, in compliance with the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).
• Gaming history: Retained for a minimum of three (3) years following account closure for dispute resolution and regulatory audit purposes.
• Communications data: Retained for two (2) years following the date of the communication, unless required for longer in connection with an ongoing dispute or legal proceeding.

8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 99piso's data disposal procedures.

9. Data Security

9.1 99piso implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial account details and government ID numbers;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Continuous monitoring for suspicious activity, unauthorized access attempts, and potential data breaches.

9.2 While 99piso takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of data transmitted over the internet. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9.3 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 99piso will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected members without undue delay, in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

10. Your Rights as a Data Subject

10.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by 99piso:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data that 99piso holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data that 99piso holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 99piso has violated your data privacy rights.

10.2 To exercise any of the above rights, please contact our Data Protection Officer via live chat or at [email protected] with the subject line "Data Subject Rights Request." We will respond to your request within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

10.3 Please note that certain rights are subject to limitations under applicable Philippine law. For example, we may be unable to delete personal data that we are required to retain for regulatory compliance purposes, such as AML and KYC records.

11. Children's Privacy

11.1 The 99piso Platform is strictly intended for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the Platform or provide any personal data to 99piso.

11.2 If 99piso becomes aware that it has inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the Platform, please notify us immediately via live chat or at [email protected].

12. Changes to This Privacy Policy

12.1 99piso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly whenever material changes are made.

12.2 Where changes to this Policy are material, we will notify registered members via email or platform notification at least seven (7) days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

12.3 We encourage you to review this Privacy Policy periodically to stay informed about how 99piso is protecting your personal data.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99piso processes your personal data, please reach out to us through any of the following channels:

• Data Protection Officer Email: [email protected] (subject line: "Data Privacy")
• Live Chat: Available 24/7 via the 99piso Platform

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.

This Privacy Policy was last updated on January 1, 2026 and supersedes all previous versions. By continuing to use the 99piso Platform, you confirm that you have read and understood this Policy in its entirety.